Store Policy

CUSTOMER SECURITY : www.coloradogoldore.com & Prestige Minerals & Gems, L.L.C. care about your security and online shopping experience. Our entire site is encrypted using SSL technology as can be seen in the URL's https designation. All payments are taken securely through Shopify and PayPal through their servers using SSL encryption. Prestige Minerals & Gems, L.L.C. and www.coloradogoldore.com never store and never see any of your credit card information, nor is is ever even passed through our servers. Having a combined passion for prospecting and over a decade of IT security consulting experience has allowed us to provide an intelligently safe shopping experience on our website aimed at protecting our customers and their sensitive information which is never sold to or used by any third party. For more information on our extensive privacy policy, click here.

RETURNS: www.coloradogoldore.com and Prestige Minerals & Gems, L.L.C. strive for 100% customer satisfaction. If you are not satisfied with your order or change your mind for any reason, you may return your unopened, sealed Colorado Gold Ore parcel for a full refund less a 50% restocking fee. Buyer is responsible for return shipping unless it is determined that the wrong product was sent. Determination if packages being sealed and unopened is at the discretion of Prestige Minerals & Gems, L.L.C. and www.coloradogoldore.com staff. Shipping costs are NOT refundable. All returns must be pre-approved and made within 10 days of original shipping date. Original packaging must be retained and will be requested. Please contact us for return authorization and correct return mailing address. All shipping comes with a minimum of $50 of insurance from USPS. Buyers are to contact USPS to file a claim on packaging or product damaged during shipment.

CANCELLED ORDERS: All orders are eligible to be cancelled by contacting customer service by Midnight (12:00am) Mountain Time, USA on the day of the order. Any sales and shipping charges for unshipped product are eligible for full refund if submitted within this timeframe.

ALL SALES FINAL: All sales are final. Prestige Minerals & Gems, L.L.C. and www.coloradogoldore.com put extensive effort into finding the best gold ORE possible as very competitive margins and prices. Gestures by our support team for the sake of providing excellent customer service are not guaranteed and are reserved by discretion of www.coloradogoldore.com staff.

PHONE ORDERS: All phone orders are subject to store policy as described on this webpage.

MONTHLY GOLD CLUB: Monthly club orders placed through the website and through the phone are subject to all store policy as described on this webpage. Club members will see recurring charges monthly until they cancel by phone or email. Any promotional or free product  offers are subject to completing the minimum term specified in the promotion. Club members are guaranteed receive free shipping and extensive discounts on current pricing. Club members may also occasionally receive free gifts. Club members will not be charged for the free gifts or any associated shipping.

Please contact us for return address and instructions: Unauthorized returns will be rejected.

www.coloradogoldore.com
Prestige Minerals & Gems, L.L.C.

Mail all Payments to:
Prestige Minerals & Gems, L.L.C.
PO Box 3217
Boulder, CO 80307


Or

Prestige Minerals & Gems, L.L.C.
4450 Arapahoe Avenue
Suite #100-149
Boulder, CO 80303


Make payable to: Prestige Minerals & Gems

PAYMENT: We accept VISA, MASTER CARD, AMERICAN EXPRESS, PAYPAL, CHECKS OR MONEY ORDERS. Personal checks may be held for clearance of the issuing bank. PAYPAL PAYMENTS can be made to Prestige Minerals & Gems.

SHIPPING and HANDLING: - We generally ship via US Priority mail within the next 5 business days. Customer service generally reaches out to customers in case handling time shall exceed the next 5 business days. Expedited shipping is available for additional cost. Shipping rates are of USA addresses only. Please contact customer service for international shipping rates. Prestige Minerals & Gems and www.coloradogoldore.com are not responsible for delays or errors made by delivery companies, including improper delivery or damaged shipments. If improper delivery or damaged shipments are discovered, all shipping comes with a minimum of $50 of insurance from USPS. Buyers are to contact USPS to file a claim on packaging or product damaged during shipment.

 

PRICING CHANGES: Here at www.coloradogoldore.com, we strive to always offer as competitive pricing on our products as possible. Pricing is subject to change at any time without notice. This is due to factors outside of our control at Prestige Minerals & Gems
and www.coloradogoldore.com such as seasonal factors, product availability, changes in shipping and/or packaging costs, and the fluxuating price of gold. Most pricing changes are intuitively made in the middle of the night to not disrupt the ordering process. If pricing changes affect any open orders, support ensures to contact each customer potentially affected before shipping the order.

For any questions, please do not hesitate to contact the appropriate customer service department here.

Thank you for making us a part of your prospecting adventure, and have a nice day.


Check out our genuine Colorado gold ore for sale here.